<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Mohammad Cholie</dc:creator>
  <dc:title>Complain topedia - The Art of complaint Handling : Keluahan tamu yang sering Terjadi di hotel dan kunci solusinya /</dc:title>
  <dc:publisher>Andi . ;</dc:publisher>
  <dc:subject>HOTEL</dc:subject>
</srw_dc:dc>