=LDR  00000nam  2200000   4500
=001  INLIS000000000014814
=005  20130612110107
=008  ***********************************Ind**
=035  ##$$0010-061300000014814
=041  ##$$a Ind
=082  ##$$a 381.3
=090  ##$$a 381.3, Yoe c
=100  ##$$a Yoeti, Oka A
=245  ##$$a Customer service cara efektif memuaskan pelanggan, Oka A. Yoeti
=260  ##$$a 2003 $b Jakarta
=300  ##$$a x,86 hlm, Ilus, 21 cm
=650  ##$$a Konsumen
=850  ##$$a NBPNMAT