=LDR  00000nam  2200000   4500
=001  INLIS000000000034286
=005  20130612140210
=008  ***********************************ind**
=035  ##$$0010-061300000034286
=041  ##$$a ind
=082  ##$$a 658.812
=090  ##$$a 658.812, Mcg c
=100  ##$$a McGee, Frank
=245  ##$$a Customer service great ideas inspiration, strategi costomer service perusahaan-perusahaan dunia dalam melayani dan memenangkan hati konsumen / Frank Mc Gee, Phd dan Birgetha Robert, Phd; penerjemah, Heryanto P
=260  ##$$a 2006 $b Jakarta
=300  ##$$a vi, 294 hlm, 20 cm
=650  ##$$a MANAJEMEN PENJUALAN
=700  ##$$a Robert, Birgetha
=850  ##$$a NBPNMAT
=990  ##$$a 3115131151