=LDR 00000nam 2200000 4500 =001 INLIS000000000040282 =005 20130612145843 =008 ***********************************Ind** =035 ##$$0010-061300000040282 =041 ##$$a Ind =082 ##$$a 658.812 072 =090 ##$$a 658.812 072, Kir m =100 ##$$a Kirom, Bahrul =245 ##$$a Mengukur kinerja pelayanan dan kepuasan konsumen, Dr H. Bahrul Kirom =260 ##$$a 2010 $b Bandung =300 ##$$a xi, 217 hlm, 21 cm =650 ##$$a Pelanggan pelayanan penelitian =850 ##$$a NBPNMAT