00000nam 2200000 4500 INLIS000000000021248 20130612120124 ***********************************Ind** 010-061300000021248 Ind 658.812 658.812, Cip p Tjiptono, Fandy Prinsip-prinsip total quality service (TQS), Fandy Tjiptono 2004 Yogyakarta x, 175 hlm, ilus, 21 cm Manajemen Mutu NBPNMAT 0001/BPAP-NTB/2016